Frequently Asked Questions
What are your two primary service areas?
Our top two service areas are ServiceNow and Integration Services. We help enterprises streamline operations and enhance service delivery through powerful ServiceNow implementations.
In parallel, we specialize in integration services using MuleSoft and Workato, enabling seamless connectivity across systems, automation of workflows, and faster digital transformation outcomes.
What other services do you offer?
We have Practice areas in:
ServiceNow, Salesforce, MuleSoft, Workato, Databricks, Snowflake.
What are your delivery models
We offer multiple delivery models:
- Onshore (US)
- Offshore
- Nearshore
- Hybrid (Best-shore) – This is the most common delivery model among most of our customers.
What are your core services?
Our Core Service Offerings:
- End to End – Turn-key implementation of key solutions in our core Practice areas of ServiceNow, Salesforce, MuleSoft, Workato, Databricks
- Technology Staffing (Onshore, Offshore, Nearshore)
How are you different?
- We are partnered with the right software and cloud vendors.
- We offer certified resources.
- Best part about us – We eliminated the BLOAT that most services companies come with. We run lean and we pass on those savings to our customers.
How do you maximize responsiveness?
Backbenchers is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.
This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.
We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.
Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.
Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.
The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.
What is your industry focus?
Operationally mature organizations in the following verticals:
- Professional
- Legal
- Finance
- Insurance
- Real Estate
- Consulting
- Manufacturing
- Healthcare
- Nonprofit